Help centre
Frequently asked questions
Quick answers about orders, license keys, downloads and refunds.
How do I receive my product?
After your payment is confirmed, your license key and download files appear in your account under License library and Downloads. The confirmation email links straight there.
Are license keys sent by email?
No. For your security, keys are only shown inside your logged-in account.
Can I get my keys again later?
Yes. Log in any time to see every key and file you have purchased.
What payment methods do you accept?
Major credit and debit cards through Stripe. We never see or store your card details.
What if my payment succeeded but I have no key?
In rare cases a key is prepared a moment after payment. Your order will show as awaiting delivery and is fulfilled automatically; if it takes long, contact support with your order number.
Can I get a refund?
Digital products are handled case by case. Contact support with your order number. A refunded order loses access to its keys and downloads.
I bought from your Payhip store. Where are those purchases?
Payhip purchases stay on Payhip. Use your original Payhip receipt to access them. This store is a separate system.